More information Returns & Complaints Returns & Complaints Returns You may return unworn goods in their original condition without giving a reason within 14 days of delivery. The return process is very simple: Repack the item in its original (or other suitable) packaging. Write your order number clearly on the box. Send the package to this address:Zuzana BarkovaNevadzova 6F821 01 BratislavaSlovak republicPhone: +421 914 326646Email: shop@goddessleather.eu After the returned goods are received and inspected, the refund will be processed within a few days. If the item doesn't fit or you'd prefer a different color or product, please place a new order. We’ll be happy to assist you in choosing the right size or item — just write to us at: shop@goddessleather.eu Product Complaints Products can be claimed under warranty within the legal period of 24 months from delivery. If you need to file a complaint, please contact us via email at obchod@zrzaky.sk. Complaints will be handled in accordance with the law — either by repair, replacement, or refund.